AI Insurance Explainability: Do Customers Have a Right to Know Why Their Claim Was Denied?
When artificial intelligence influences an insurance claim decision, policyholders may reasonably ask why the claim was denied. But does U.S. law provide a general right to an explanation of an AI-generated decision? The answer is more complicated than simply saying “yes” or “no.” This guide examines explainable AI, algorithmic transparency, claim-denial explanations, black-box models, human review, auditability, insurance regulation and consumer protection.
