Customer Support Associate
Organising Institution / Firm
Uniliv
Quick Verified Facts
📅 Deadline
Rolling Basis (Official)
📍 Mode / Location
Sector 127, Noida, India
💰 Stipend / Pay
25,000 - 35,000 per month
🎓 Eligibility
1-3 years of experience in Customer Support, Customer Experience, Hospitality, Operations, Front Office, or similar roles. Fluent in English (mandatory). Proficient in Google Workspace/MS Excel.
🛡️ Category
Jobs
Full Opportunity Brief
Contextual Overview
Uniliv is hiring a Customer Support Associate for its Customer Experience department based in Sector 127, Noida. This role involves acting as the primary point of contact for residents and customers, managing queries across multiple channels, and coordinating with internal teams to ensure service resolution.
Key Eligibility Criteria
- Experience: 1-3 years in customer-facing roles (Hospitality, Operations, Front Office, or Support).
- Language: Mandatory fluency in English (verbal and written).
- Technical Skills: Working knowledge of Google Workspace and MS Excel; experience with CRM/ticketing tools is an advantage.
- Availability: Must be comfortable with a 6-day work week and working from the office.
Responsibilities & Scope of Work
- Manage customer interactions via calls, WhatsApp, and email.
- Take ownership of complaints and coordinate with Operations, Maintenance, and Sales teams for resolution.
- Track and document customer issues, follow-ups, and resolution statuses.
- Maintain high service standards and professional communication during escalations.
Stipend & Compensation
Salary: 25,000 - 35,000 INR per month, commensurate with experience and interview performance.
Application Procedure
Interested candidates should apply directly through the official LinkedIn job portal provided below. Ensure your resume highlights customer-handling and escalation-management experience.
Official Application Link: Apply via LinkedIn